Conditions and responsibilities
Of the provisions, directives and other applicable laws in Costa Rica and abroad, the following general conditions and responsibilities are the governing passenger services between or the user (“Customer”) on the one hand, and Green Condor Travel SA company (The “Agency”), and organizations providing services such as airlines, hotels, restaurants, guides and other tourism-related services (“Suppliers”).
First. In case of any claim as a direct or indirect provision of services to clients by suppliers, the Agency, upon request, assist the client to receive a refund of suppliers for amounts paid on account of services that were not provided or improperly performed. Under no circumstances may the customer request, and expressly waives the right to make any compensation, except that with respect to the above reimbursements.
Customer understands and agrees that the services provided by the Agency and the Suppliers are strictly civilian or commercial. Therefore, customers expressly disclaim any criminal action or claim against the Agency and the Providers for any breach, the differences are resolved in civil and commercial jurisdiction. Both parties agree that all contracts are listed here apply only the status and responsibilities of the Agency. The address for all types of controversy is the court of competent jurisdiction in the place of domicile of Green Condor Travel SA (San José, Costa Rica).
Second. If the Agency is acting as an organizer of tour packages, tours, et al., Consolidating services provided by different suppliers, and when the Agency to provide these services to clients and providers are hired under the conditions of those services, then the following terms apply:
Reservations. The reservation for any package tour will be at least thirty (30) days prior to travel. The Agency reserves the right to require the customer a minimum advance of twenty percent (20%) of the package.
Cancellations and penalties. Cancellations will be accepted by written notice sent by the Client to the Agency at least twenty-four (24) hours in advance. If the customer does not travel as agreed, the Agency will reimburse the remainder of the payment, after deducting the expenses on account of cancellation, and 10% for administrative expenses of the Agency, as well as the maximum that specified below:
• If the customer waives his journey of eleven (11) to fifteen (15) days prior to departure date, five percent (5%).
• Six (06) to ten (10) days before the trip, ten percent (10%). Four (04) to five (05) days before the trip, fifteen percent (15%).
• Two (02) to three (03) days before the trip, twenty-five percent (25%). Twenty-four (24) to forty-eight (48) hours before the agreed date, fifty percent (50%).
• Cancellation within twenty-four (24) hours prior to arrival or if the guest fails to arrive on the date and time of commencement of travel, will lose the total amount of travel (100%).
For last minute cancellations, we must note that our office is closed on Saturdays, Sundays and national holidays.
Refund. Refund will be given by the Agency as soon as the Client written notification of its intention not to go. Once the client began the journey, not refunded any money for services not used by the Customer. Claims will be accepted based on unused service voucher or a certificate provided by the suppliers, and must be filed within thirty (30) days from the date of last service provided. In the event that the Agency or the suppliers are forced to cancel or suspend part of services during the trip, the customer is only entitled to reimbursement of service not provided
Documents. Customer must carry a valid passport and visa requirements according to the selected route. If required, the Customer must have the relevant health certificates. Any breach by Client of the foregoing, Customer shall forfeit his right to a refund and must accept and bear the costs that may occur as a result of such failure, including the possible refusal of the authorities to allow customer input to any country .
Luggage. Customer will be responsible for your luggage and personal effects. Therefore, under any circumstances, the Agency will be responsible for any lost luggage. Customer is advised to purchase an insurance policy to cover that liability.
Changing Directions and Hotels. The Agency or the supplier may, for security reasons or in cases of force majeure, change the route and replace the hotel with another hotel of similar category and comfort. You can also change the timetable.
Representations and Warranties. The Agency represents and warrants that it only acts as an intermediary between the client and suppliers, ie, the entities responsible for the provision of services on the route. Therefore, the Agency shall not be liable for any damage, injury, unforeseen events, schedule changes or delays or irregular events that may affect the course of providing services to people traveling with the assistance of the Agency, its Luggage and other property of such persons, resulting from bad weather or other force majeure and that, therefore, can not be attributed to the parties hereto involved in the operation .. Regardless of transport used by the customer, such transport is governed by the laws of the country where it is recorded in the case of an accident. The ticket is the only binding commitment for the carrier and / or Customer. Therefore, this undertaking is subject to the clauses in the agreement and the Agency will not be part of that agreement.
Currency fluctuations. All prices are based on current exchange rate according to currency fluctuations and foreign exchange market. Therefore, the Customer agrees to pay the difference resulting from any modification or adjustment in utility rates to the provision of such services.
Payments. Service providers in Costa Rica usually insist on deposits payable on dates fixed in advance. In the event that such prepayment is not received in time according to the contract is canceled reservations made, in spite of written confirmation. If there are requirements other than those listed below, the Agency shall inform it at the time of confirmation of services.
To guarantee reservations, the following applies (consider that the money transferred may take up to 5 days):
a) Groups of 10 or older (up to 25 rooms):
1. Deposit 50% payable 35 days before arrival.
2. The residual amount is payable 14 days prior to arrival.
Large groups and incentive groups are subject to special conditions.
b) Groups of up to 9 people:
If no special requirements apply, the total must be paid 14 days prior to arrival.
Transfer costs. Payments are made through bank transfers. Customer agrees to cover the transfer of your bank and also pay the costs to the Agency by the receiving bank transfer. Any delay in payment and its consequences are at risk of sender. Delays in payments are subject to a monthly interest rate plus tax, according to the money market.
Agreement. Customer agrees to these conditions and responsibilities and acceptance is confirmed by any of the following acts:
a) Any payment for services prior to travel.
b) Acceptance of a bill for the services contracted by the Customer or any servant or any person directly or indirectly related to the Client.
c) The use of any portion of the contracted services.